Situational Frontline Leadership is a Situational Leadership^® II training program specifically designed for managers who are providing leadership at the frontline or supervisory level. It equips them with the fundamentals needed to develop their people for optimum performance and productivity, whilst maintaining or raising engagement. They learn how to set goals, assign work, give praise, and resolve performance problems. It focuses participants on practicing the skills required for Partnering for Performance with their direct reports at each stage of development. Core communication skills of being specific when providing direction and feedback, using active listening techniques, and enhancing self-esteem are introduced and then practiced throughout the program.

For frontline managers who hold roles such as team leaders, supervisors, shift leaders, or unit managers—anyone with responsibility for leading a team towards specific operational goals and objectives; frontline managers are often new to position authority,and may be recently promoted from the individual contributor role.